The hotel, Great Wolf Lodge ,in Williamsburg, was not ready to open, and they told us that AS WE WERE CHECKING OUT.

…Being told that the hotel is designed to cater to the 2-to-14 year old crowd is a laudable. Neglecting the fact that the parents PAY FOR THE HOTEL is negligent and short-sighted. Set expectations low and plan to exceed those expectations.

Setting expectations at a reasonable level is of utmost importance. The hotel, Great Wolf Lodge, in Williamsburg, was not ready to open, and they told us that AS WE WERE CHECKING OUT. Had our expectations been set at a reasonable level, we would have been prepared. Everybody was friendly and helpful, but it is difficult to compensate for power outages, cable outages, internet outages, etc.

Being told that the hotel is designed to cater to the 2-to-14 year old crowd is a laudable. Neglecting the fact that the parents PAY FOR THE HOTEL is negligent and short-sighted. Set expectations low and plan to exceed those expectations. Simple.